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Terms and conditions


The present general conditions (which can be modified as necessary) govern the use of this website and the agreement between us and you (hereinafter the "terms"). These conditions lay down the rights and obligations of all users (hereinafter «You» / "your / your") as well as of go out (hereinafter 'we' / ' our / our» / "seller") relating to property that we offer via this website.

Before clicking on the button 'Confirm order & pay' at the end of the ordering process, please carefully read the present General Conditions.

By using this website or placing an order through him, you agree to be bound by these terms. If you have any questions regarding these terms and conditions, please contact us using our online contact form.

SORS S.A.S. is a French company whose headquarters is located 19, rue Molière, 75001 Paris, France.


These terms and Conditions are the only terms for use of this site and replace all other conditions, except prior express written consent of the seller.

You acknowledge that the fact of placing an order implies that you accept without reservation the General Conditions after reading and understood.

These General Conditions are both important for you and for us insofar as they have been designed to protect your rights as a customer and to protect our rights as a business and to create a legally binding agreement between us. 

You agree to:

Not use the website for illegitimate orders and requests.

Do not any speculative, false or fraudulent orders. If we have reason to believe that such a command was passed, we reserve the right to cancel the order and inform the competent authorities.

You undertake to provide an email address, postal or all other information to contact you, exact and precise, and recognize that we can use this information to contact you if necessary.

If you give us all the information we need, we may be unable to process your order.

In placing an order via the website, you warrant be at least 18 years of age and legally able to enter into contracts binding.


The information contained in these terms and conditions and details contained on this site are not an offer to sell but rather an invitation to negotiate. Any contract relating to any product will be deemed to exist between us as long as we have not accepted your order (whether or not your account has been debited). If we do not accept your order and its amount has already been debited, you will be fully refunded.

To place an order, you will be asked to follow the online purchase process and press the button "Confirm order & pay" to submit the order and proceed to payment. When you have confirmed your order and want to pay, you will be redirected automatically to a 'Confirmation' page where you will receive an order number. You will then receive an email from us confirming that we have received your order (the "Order Confirmation"). We recommend that you save or print this page.


All orders of products is subject to the condition that they be available. In this regard, in the event of difficulties in supply or if products are no longer in stock, we reserve the right to provide you with information on alternatives of a quality and a value equal to or above you have the possibility to order.

If you do not want to order these alternative products, we will refund all monies you have paid.


We reserve the right to remove at any time any product from this website and/or to remove or edit any material or content contained on this site. Well we do our utmost to allow payments which we are addressed, there may be exceptional circumstances which require us to refuse to process or accept an order after having received it or sent you an order Confirmation, that we reserve the right to make at any time and in our sole discretion.

We will be liable to you or any third party because of our decision to withdraw a product from our site, to remove or edit any material or content contained on this site or refuse to process or accept an order after having received it or sent you an order Confirmation.


You have the right you withdraw from the contract without giving any reason within a period of fourteen days. The withdrawal period shall expire fourteen days after the day where you or a third party other than the carrier and designated by you, takes physical possession of the last well.

Exercise of the right of withdrawal:

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this agreement by means of a statement devoid of ambiguity (for example, letter sent by post, fax or e-mail) by mail at the address


19, rue Molière Paris, France.

by phone at + 33 1 42 60 10 34

or by Email at the address

You can use the withdrawal form template but this is not mandatory.

Withdrawal form

(Please complete and return this form only if you want to retract you the contract.)

-To the attention of

SORS, S.A.S., 19, rue Molière Paris, France,, fax at + 33 1 42 60 10 34

-I / we (*) shall notify you / notify (*) hereby my / our (*) withdrawal from the contract on the


(*) Strike out the unnecessary reference.
The withdrawal period is respected, you simply need to convey your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
You will need to support the direct costs of returning of the property.

This right of withdrawal does not apply to special orders of not in stock items, nor customised and bespoke product orders.

Consequences of the right of withdrawal
You need to return goods, to SORS, .SA.S., Attn: Returns, 19 rue Moliére, 75001 Paris, France
without undue delay and, in any event, no later than fourteen days
After you have communicated to us your decision of withdrawal from the contract.
This deadline is deemed met if you return the property before the expiry of the period of fourteen days.
In the event of withdrawal on your part of this contract, we will refund all payments received from you, including shipping (with the exception of the additional costs arising from the fact that you chose, if necessary, a shipping method other than the less expensive standard shipping method proposed by us) without undue delay, and in any case , no later than fourteen days from the day where we are aware of your decision to withdraw from this contract.
We will proceed with the refund using the same means of payment than the one you have used for the initial transaction, unless you expressly agree in a different way; in any case this refund cause no charge for you.
We can defer repayment until we received the property or until you have provided proof of shipment of the property, whichever is the first of these facts.
There is your liable only in respect of the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and the proper functioning of this property.


The price of any product will be stipulated on our site at any time except obvious mistake. Although we strive to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of products that you have ordered, we will inform you as soon as possible and leave you without the ability either to reconfirm your order at the correct price or to cancel. If we are unable to contact you, the order will be considered as cancelled and if you have already paid for the products, you will be fully refunded.

We are not obliged to provide you with the product (s) at the incorrect price (lowest) (even after have sent you an order Confirmation) if the error of price is obvious and indisputable and could reasonably be identified by you as such.

VAT is included in our prices at the currently applicable legal rate. The prices mentioned on our site are indicated inclusive of all charges, in euros. Delivery charges are not included in the price displayed on our website. Additional charges that may be charged to the consumer are shown before the conclusion of the contract. If other additional charges not billed by the site may eventually be implemented at your expense, the corresponding information will be provided prior to the conclusion of the contract.

Once you have finished your selection, all items you wish to purchase are added to your shopping cart, the next step is to place the order and make the payment. For this purpose:

Click on the button "add to my cart".

Click on the button "order".

Enter or verify your identification data, the details of your order, the address to which you want the order to be delivered and the billing address.

Choose your shipping method.

Choose your payment method.

Verify your order.

Click on the button "Confirm order."


Thetransferoftheriskofdeteriorationorlossofthegoodswill takeplacewhenyoutakepossessionofgoodsdeliveredor whenthegoodswill behanded overtoacarrierauthorizedbyyourcare, otherthanoneofthoseofferedon our site.


In accordance with the applicable rules and regulations in force, all purchases made through the website is subject to the on the value added tax (VAT).

As such pursuant to chapter I of title V of Directive Council 2006/112/EC of 28 November 2006 on the common system of VAT, the place of delivery is assumed to be in the Member State where the address to which the items must be delivered and the VAT applicable is that in force in each Member State where items must be delivered in accordance with orders.

In accordance with the applicable rules and regulations in each jurisdiction, the rule of the reverse (reverse charge') provided for in article 194 of Directive 2006/112 may apply to goods supplied in certain Member States of the European Union if the client is or should be subject to VAT. If this is the case, we don't charge you no VAT, subject to confirmation by the recipient of the delivery that the VAT on the items delivered will be accounted for by the customer under the reverse charge procedure.


In the absence of promotions or special offers for the shipment on our website at the time of your purchase, rates not promotional standards are as follows:

Products available from this e-commerce website can be delivered in metropolitan France, the European Union and Switzerland:

Order value

€0 - €100

€    8.00

Order value

€101 - €250

€  12.00

Order value

€251 - €399

€  15.00

Order value

€400 or more


Delivery is organised in two different ways, depending on the size of your order products: by the post/UPS/DHL or your home by us (private truck transport).

  • Shipping outside the zone indicated on the e-commerce site is available. Orders requiring worldwide expedition may be ordered directly from customer service. Please contact us for the terms, delivery costs and order placement.

Delivery by the mail/UPS/DHL

Depending on availability (see article above product availability), we will endeavour to fulfill the product (s) contained in the Confirmation of your order for shipping within a period of 5 to 7 working days from the date of order Confirmation, except in exceptional circumstances. 30 day maximum delivery time.

Delivery to your home by our care

Depending on availability (see article above product availability), we will endeavour to fulfill the product (s) contained in the Confirmation of your order for shipping within a period of 5 to 7working days from the date of order Confirmation, except in exceptional circumstances. 30 day maximum delivery time.


The reasons for a delay could include:

-personalization of products;

-articles specialized;

-unforeseen circumstances; or

-the place of delivery.

If for any reason whatsoever we could not meet the deadline of delivery, you will be notified and you can choose to maintain your order with a delayed delivery date or cancel with a full refund.

Please make sure you have sufficient space to accommodate the ordered products in your home, the place to which they are intended, or the place of delivery. If (s) and product (s) can there be accommodated without space, you can still accept delivery or you can return the products, but any return will be made at your expense (see our terms of reference).

Under these General Conditions, the 'delivery' shall be deemed to have occurred or the order will be deemed to have been "delivered" to signing for receipt of the products at the agreed delivery address.


Delivery by the mail/UPS/DHL

If we are unable to deliver because you were absent at the time of delivery, you will find a notice in your mailbox mailbox offering you either to return the postal services at your address on another day or to go withdraw your order at the local post office. Your order will remain in the office of local post for 15 days. If you do not remove your order mailed within this period of 15 days, it will be returned to the provider.

Delivery to your home by our care

Delivery to your home by our care is done via a private transport. Prior to delivery, we will contact you by e-mail or telephone to arrange a date. If we are unable to deliver because you were absent at the time of delivery, we can arrange a second attempt. This second delivery cost will be entirely your responsibility.

The buyer undertakes to give useful information in relation to the delivery, such as the time and degree of difficulty. So the seller can stipulate the manner of transport. If the goods cannot be delivered because of incomplete information on the part of the buyer, must pay for a second delivery.


We guarantee that all products which we are purchased via this website are of satisfactory quality and reasonably fit all uses for which the products of this type are usually provided. To the extent permitted by law, but without excluding what could be legally in the case of consumers, we disclaim all other warranties, express or implied, regarding the products available on this website.

The products (including artisanal products) we sell often contain the natural characteristics of the materials used for the manufacture of the finished product. Natural characteristics such as grain, texture, knots and color variations cannot be considered as defects or manufacturing defects. The differences in these natural features must be considered to be perfectly normal and be appreciated. We select only products of the highest quality but natural characteristics are inevitable and should be considered as part of the individual appearance of the product.

Nothing in this clause shall affect the statutory rights you have as a consumer, nor your right to cancel the contract.


You acknowledge and agree that any copyright, trademark or other intellectual property rights relating to the information or content contained on this site will remain at all times our property or that of our licensors. You are allowed to use this information in the limit expressly authorized by us or our licensors. This does not prevent you from using this website for any necessary copies of an order or contract details.


Applicable laws require that some of the information or communications we send to you will be writing. When you use this website, you agree that communications with us will be mainly electronic. We will contact you by e-mail or will inform you by sending notice on this site. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with any legal provisions requiring that such communications be made in writing. This is without prejudice to your statutory rights.


All the advice that you address to us must be sent to us via our online form. Subject and unless otherwise provided in article 16, we can contact notices to the email address or mailing you we will have communicated during your order.

Notices shall be deemed received and properly served as soon as they have been posted on our website, 24 hours after a email has been sent, or three days after the date of sending a letter. To prove service of a notice, it will be sufficient to prove, in the case of a letter, that this letter was properly addressed, stamped and posted and in the case of an email, that this email was sent to the e-mail address specified by the recipient.


The contract between you and us is binding for you and for us, as well as for our heirs and successors respective.

You may not transfer, assign, charge or otherwise dispose of any contract, or any of your rights or obligations arising therefrom without our prior written consent.

We may transfer, assign, encumber, contract, or otherwise dispose of a contract, or any of our rights or obligations arising therefrom at any time during the execution of the contract. To avoid any doubt, any transfer, assignment, charge or other disposition as referred to above will not affect the legal rights you have as a consumer will void, will reduce or limit in any other way any guarantee that we will have been able to have given to you, express or implied.


We will not be held responsible for any failure or delay in the performance of our contractual obligations, caused by events outside our reasonable control (case of Force Majeure).

A case of Force Majeure includes any act, event, non-realization, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

-Strikes, lock-outs or other industrial action.

-Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

-Fire, explosion, storm, flood, earthquake, land subsidence, epidemic or other natural disaster.

-Inability to use transportation rail, sea, air, road or other public or private means of transportation.

-Inability to use public and private telecommunications networks.

-Acts, decrees, legislation, regulations or restrictions of all Governments.

-Strike, failure or accidents of marine, postal or other.

Our performance of any contract shall be deemed suspended as long as the Force majeure continues and our turnaround time will be extended all. We will endeavour wherever possible to end the case of Force Majeure or to find a solution enabling us to fulfil our contractual obligations despite the cases of Force Majeure.


If we insist not, at any time during the execution of a contract, on the strict application of each of your contractual obligations or each of these general conditions, or if we do not have any of our rights or remedies we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not dispense with such obligations.

Waiver on our part to enforce our rights in the event of failure does not constitute a waiver of any subsequent breach.

No waiver on our part to any of these terms will not be effective unless we declare expressly and not you to inform in writing pursuant to the notices above.


If one of the present General Conditions or any of the provisions of a contract is deemed to some extent invalid, illegal or unenforceable by a competent authority, this condition or provision will be, as such, separated from other conditions and provisions which will continue to be valid to the extent permitted by law.


These terms and Conditions and any document to which they refer specifically represent the entirety of the agreement between you and us in relation to the object of a contract and take precedence over any agreement, prior arrangement or agreement between you and us, whether oral or written.

We recognize part and another by entering into a contract, neither of us has relied on a statement, a commitment or one given promise (e) by the other or implicitly a under any oral or written statement during the negotiations between you and us prior to this contract, with the exception of what is expressly laid down in the General Conditions.

Each of us decides not to exercise a recourse against false statements made by the other, orally or in writing, prior to the date of any contract (unless that such false statements have been made fraudulently) and the only remedy is sought by the other party should be for breach of contract, as provided for under these Conditions General.


We have the right to revise and modify these terms and conditions at any time. You will be subject to the terms and conditions in force at the time when you order our products, should a change in these terms and general conditions occur.